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Return & Refund Policy – OwnMade.in

1. Return Eligibility:
We accept returns if:

  • You receive a damaged, defective, or incorrect item.

  • The product does not match the custom design you ordered.

2. Non-Returnable Items:

  • Customized T-Shirts (unless defective or incorrect).

  • Bulk Orders (unless damaged or incorrect).

  • Items that have been worn, washed, or altered.

3. Return Process:
To initiate a return:

  1. Contact us within 7 days of delivery at WhatsApp-6360298260.

  2. Share your order number and clear photos of the issue.

  3. Once approved, we will guide you through the return process.

4. Refund Process:

  • Once we receive and inspect the returned item, your refund will be processed within 7-10 business days.

  • Refunds will be credited to your original payment method.

  • For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or UPI.

5. Return Conditions:

  • Items must be unused, unwashed, and in their original packaging.

  • Returns without prior approval will not be accepted.

6. Cancellation Policy:

  • Orders can be canceled within 12 hours of purchase.

  • Customized orders cannot be canceled once processing begins.

7. Late or Missing Refunds:
If your refund is delayed, please check with your bank or payment provider. For further assistance, contact us at WhatsApp-6360298260.

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