Return & Refund Policy – OwnMade.in
1. Return Eligibility:
We accept returns if:
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You receive a damaged, defective, or incorrect item.
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The product does not match the custom design you ordered.
2. Non-Returnable Items:
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Customized T-Shirts (unless defective or incorrect).
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Bulk Orders (unless damaged or incorrect).
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Items that have been worn, washed, or altered.
3. Return Process:
To initiate a return:
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Contact us within 7 days of delivery at WhatsApp-6360298260.
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Share your order number and clear photos of the issue.
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Once approved, we will guide you through the return process.
4. Refund Process:
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Once we receive and inspect the returned item, your refund will be processed within 7-10 business days.
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Refunds will be credited to your original payment method.
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For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or UPI.
5. Return Conditions:
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Items must be unused, unwashed, and in their original packaging.
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Returns without prior approval will not be accepted.
6. Cancellation Policy:
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Orders can be canceled within 12 hours of purchase.
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Customized orders cannot be canceled once processing begins.
7. Late or Missing Refunds:
If your refund is delayed, please check with your bank or payment provider. For further assistance, contact us at WhatsApp-6360298260.